06/18/19 21:08 PM  

RingCentral Phone Mobile - View Messages

« Go Back

Article

 
SummaryHow do I listen to my voicemail and view my received texts and faxes using the RingCentral Phone app?
Details

 

How to access Messages on your RingCentral Phone app?

 

1. Launch the  RingCentral Phone app on your device.
 

2. Tap Messages

View  messages
View Text Messages
Listen to Voicemails
View Fax Messages
Share Voicemails/Fax Messages
Bulk Delete messages
Swipe with Quick Actions (iOS only)

 

View Messages

 

When opening Messages, it will view all messages by default. You can identify the message type based on these icons:
 

Message Type

Text

Group
Message

Fax

Voicemail

Icon

User-added image

User-added image

User-added image

User-added image


Tap the Information User-added image icon to view the Sender's details, including the number that was used to reach you. The Sender's Contact Info page should also allow you to Call, Text, Fax, Block, or Add the Sender to your Personal Contacts List.

Tap the drop-down arrow next to your profile image to filter your messages to display only Text, Voicemail, or Fax.

User-added image

 

Text message


Click on the space provided at the bottom of the message to reply. Click on the image icon to attach a picture for sending an MMS.

User-added image

A Phone icon and Trash bin is placed at the top, next to the sender's number to call the sender or delete the message. 

 

Voicemail


The voice message plays automatically when you open it and you have the option to pause the message. 

Tap the headset button to switch to loudspeaker, or tap the speaker icon to switch to headset mode. 

If the voicemail-to-text feature is enabled, a preview or text transcription of voicemail message will be displayed. 

Tap the Flag icon at the top-right corner to mark the message as "unread".

Tap the Share icon to send the message to any app.


 

Fax


To view a fax message, you must first tap on the download User-added image button at the center of the app. After the message has been downloaded, tap on the fax message User-added image again to view it.

The Reply, Call and Delete buttons are available at the bottom of the app. 

Tap the Flag icon at the top-right corner to mark the message as "unread".

Tap the Share icon to send the message to any app.

 

Bulk Delete Messages

 

Click on the trash bin icon User-added image located at the top of the app to select and delete multiple messages at a time.
 

 

Swipe with Quick Actions (iOS only)


When using the mobile app on an iOS device, you may use Swipe with Quick Actions:

 

Tab/Message view

Swipe Action

Options

All Messages

left-to-right

Flag as read/unread

Text Message

right-to left

Call / Delete

Voicemail

right-to left

Forward / Fax / Delete

Fax Message

right-to left

Forward / Fax / Delete


 
Ranking100
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information