Set Up Company Voicemail
1. Log in to your RingCentral account as an administrator.
2. Go to Phone System > Auto-Receptionist.
3. Under General Settings
, click IVR Settings
4. Check your IVR Settings located on the upper right drop-down (Single level
If your system is set to Play company greeting
, check if it connects to an operator. In this case, the operator's mailbox will be the recipient of voice messages. You can set the operator's extension under General IVR Settings
If your system is set to Bypass greeting to go to extension
, that specific extension will be the voicemail recipient.
Check your IVR top menu
. Check if it leads to an extension. In this case, that specific extension will be the voicemail recipient.
If it is set to play an IVR prompt
, the voicemail recipient will depend on how the caller navigates the IVR menu. If the caller enters no option, scroll down under General IVR Settings and check what happens if caller enters no action after the prompt played 3 times
. If it is set to connect to an extension, that specific extension will be the voicemail recipient.