04/29/19 19:27 PM  

RingCentral Contact Center - Central Overview

« Go Back


SummaryCentral is the web application where you create, customize, and manage your contact center.


Contact Center | Central Overview

Because it is the landing page when you log in to Contact Center, many players in the contact center interact with it. Administrators use Central to set up different channels of communication with contacts; managers, to run reports that display the status and activity of the contact center; scripters, to apply custom scripts created in Studio; supervisors, to review agent calls; and agents, to launch the agent application.

To learn more about Central, go to this InContact resource page: https://help.incontact.com/spring18/Content/Central/CentralOverview.htm 


See Also

Was this information helpful?

Tell us why and what can we do to improve this information