10/20/18 00:52 AM  

RingCentral Contact Center - Dialer (Personal Connection)

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SummaryPersonal Connection (PC) is a proactive dialer that enables you to reach contacts via voice phone calls, one-way agentless SMS messages, and one-way agentless emails. These methods, or outbound channels, are also referred to as proactive voice, proactive agentless SMS, and proactive agentless email.

Contact Center | Dialer (Personal Connection)

PC provides a seamless interaction between agent and contact, delivering the voice call to the agent on connection so the agent can respond immediately after a contact answers the call.

To learn more about Personal Connection, go to this InContact resource page: https://help.incontact.com/spring18/Content/Central/PersonalConnection/PersonalConnectionOverview.htm
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