04/29/19 19:46 PM  

RingCentral Contact Center - Studio Overview

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SummaryStudio is a user-friendly application that allows you to create, edit, and maintain scripts for routing in your contact center.
Contact Center | Studio Overview

Studio scripts can be used for self-service (that is, IVR) as well as for the media types, or channels, in your NICE inContact system. These channels can include self-service (that is, IVR-only); inbound phone, chat, or email; automated outbound phone, chat, or email; and work items. 

Contact routing scripts for these channels can also incorporate IVR actions and multiple branches based on those actions.

To learn more about Studio, please go to this InContact resource page: https://help.incontact.com/spring18/Content/Studio/StudioOverview.htm
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