For this setup, we need to create an extension with no number and device for your Fax Machine and make sure that all RingCentral call handling settings are disabled to ensure that the faxes are directly transmitted to the fax machine via the Analog Telephone Adapter (ATA). If you have an existing "
Ext. with no device assigned that does not have a
Number"
proceed to
Step 6.
5. Select
Add Users without Phones. Do not make any selection on the
State and
Area Code. If you have multisite enabled, set the Site to
Company then click
Add. Otherwise, click
Add immediately.
Proceed with the steps on the screen and confirm the transaction.

6. On the list of Unassigned Extensions,
Select the
Ext. with no device assigned that does not have a
Number.

7. Fill out the Information for your Fax Machine's extension, and then click
Save & Enable.
For this example, we named the extension "Fax Machine (ATA)".

8. You will get a confirmation window after saving the extension details. Click
OK.
The Fax Machine's Extension is moved to the list of
Users with Extension.

9. Select the
Users With Extensions tab, and then click on the Fax Machine's extension.

10. Click on
Screening, Greeting & Hold Music. Set the following Settings and Save:
Connecting Message: Uncheck - OFF
Hold Music: Uncheck - OFF
User greeting: Uncheck - OFF
Audio While Connecting: Check - ON

Under
Audio While Connecting, click
Edit and select
Ringtones. When a caller dials the Fax Number assigned to this extension, this setting will ensure that the caller will hear ringing tones before your Fax Machine picks up and give the fax tone.
