06/30/18 00:47 AM  

Fax - Analog Telephone Adapter | Set up Extension's Call Handling settings

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SummarySet up the Fax Extension's Call Handling Settings to proceed with the ATA setup . This article describes the third step you need to complete when setting up your Analog Telephone Adapter (ATA) for Sending and Receiving Faxes.

Fax - Analog Telephone Adapter | Set up Extension's Call Handling settings

This step is necessary to ensure that the incoming faxes are transmitted directly to the Fax Machine via the Analog Telephone Adapter (ATA).

NOTE: This is the third step in setting up your ATA device for Sending and Receiving Faxes. for more information, go to Fax - Analog Telephone Adapter | Set up ATA | Send and Receive Faxes | RingCentral.


1. Log in as an Administrator to your RingCentral Online Account.

2. On the Admin Portal view, click the Users tab.

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3. The User list will load automatically. Under the Users With Extensions tab, Select the Fax Machine's extension.

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4. Select Call Handling & Forwarding and set the following configuration:
1. Set the Admin's Desktop App and My Desktop app & ... to Inactive (Blank switch)
2. Set the Analog Telephone Adapter (labeled as Fax Machine Cisco on the image) to Active (Blue switch). 
3. Set the number of Rings to maximum (15 Rings/75 Secs). 
4. Click Save

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5. Go to Call Handling & Forwarding > Settings. Under Incoming Call Information click Edit.

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6. Make sure that the Play announcement before connecting is set to Never, and then click Save

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1. Click Messages & Notifications.
2. Make sure that the Take messages option is set unchecked (Disabled).
3. Click Save

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