03/20/19 17:27 PM  

Call Queue - Create Call Queue Group | RingCentral

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SummaryGroups allow you to manage incoming calls so that they are catered by a designated group of employees with similar activities. Create a Call Queue group when you want a specific group of users (such as Sales, Support, or Billing) to share incoming calls. Call Queues are different from extensions. Call queues increase the efficiency of your company by directing the calls to the right employees. Call queues can support up to 25 calls waiting in a call queue.

Create Call Queue Group


1. Log in to the RingCentral Online account as the administrator.

2. Click Groups under Phone System.

3. Click the New Call Queue button.  

4. Enter the Extension Number, Extension Name, and the Manager Email.

The manager will receive the activation email for the group that you are creating. 

5. Click Next.

6. Select the queue members on the list by ticking the boxes beside their names.

7. Click Done.

8. The page will return to the Groups list, where you can see the Call Queue group that you created. You will notice that the new Call Queue group has a gray status light next to it. A gray status light means that the Group does not have a password yet. To activate your Call Queue, follow the steps sent to the Manager Email. Go to Call Queue - Activate Call Queue | RingCentral for instructions.

9. After activating the Call Queue, the Call Queue Manager can log in to access the voicemail and messages of the Call Queue.

See Also

Groups Overview
Call Queue - Set Up Call Handling for Business Hours and After Hours | RingCentral 
Call Queue - Activate Call Queue | RingCentral
Call Queue - Overflow Call Queue Overview | RingCentral  

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