Setting up Google email to login to your RingCentral Account
See Also: Logging in to your RingCentral Online Account using Google
Three (3) ways for an Administrator to enable the Google Email Address Login feature:
When assigning extensions
During initial setup with Express Setup
By adding or changing the email in the User Profile
i. When assigning extensions - This can be done when an Administrator is activating a new User to the account. Administrators can go to Admin Portal > Users, then click Unassigned Extensions > select the Unassigned Extension Name you want to activate. Once selected, enter the email address of the user and click Save and Enable.
QUICK TIP: See Adding Multiple Extensions to your RingCentral Account and Activating a User Extension to know how to add and activate a User.
ii. During initial setup with Express Setup - Enter the User's email address in the field provided. Leave the Use email to log in radio button disabled.
iii. By adding or changing the email in the User Profile - Administrators can do this by going to the Admin Portal > Users > select a User > and under User Details, enter the Google email in the email field and then, click Save. Leave the Use email to log in radio button disabled.
IMPORTANT: Users need to have a unique Google email address to enable this feature. If a User's email address is not unique, errors may be encountered, such as the following scenarios below:
• If a User tries to log in using a valid Google email address that has NOT been registered with his/her RingCentral account profile, a warning dialogue box may appear saying that the email is not registered. You may click on the link to sign up or add your Google credentials to your RingCentral account.
• If the same Google email address has been registered in several or multiple accounts, a warning dialogue box may appear saying so. You may need to contact your Account Administrator to verify your email uniqueness and set this up for you.