03/22/19 19:09 PM  

Presence - Overview | RingCentral

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SummaryPresence enables RingCentral Office customers to detect the extension status of their colleagues and display on their desk phones.  Whether using their desk phone, smartphone app, or desktop app, RingCentral Office Users can now share their presence status – available, busy or on hold – with their admins or colleagues.
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Presence Features

Be anywhere, anytime

• Your presence status can be reflected on your colleagues’ or admins’ desk phones, regardless of device you are using – mobile, desktop app, desk phone

• No other cloud or hosted PBX system has this feature  

Presence includes Busy Lamp Field (BLF) feature.

• Typically a collection of lights or indicators on a phone that indicate who is talking on other phones connected to the same PBX or Key System. It is used by a receptionist or secretary to aid in routing incoming calls. This feature is available to RingCentral Office and RingCentral Office Unlimited plans.

Improved employee work productivity

• Saves time by eliminating need for having to call, walk or message colleagues

• Transfer directly to voicemail if a colleague is busy or out

Convenience for executives

• Enables executives to have admins answer their calls, saving time and improving productivity/

Better customer experience

• Enables quick routing to available department/employee reducing hold time and hang-ups

• Fewer customers are transferred to employees who can not take their call

• Caller ID name is shown on hard phones when a call on hold is picked up via Presence or Shared Line Group.

Easy to configure and use

• With few easy clicks, enable presence status for admins/colleagues

• Use phone expansion modules/side cars to monitor presence for a large number of colleagues

Compatible phones

Presence will work on the following compatible RingCentral IP phones:


• Polycom SPIP550
• Polycom IP650
• Polycom VVX250
• Polycom VVX310
• Polycom VVX311
• Polycom VVX350
• Polycom VVX400
• Polycom VVX410
• Polycom VVX411
• Polycom VVX450
• Polycom VVX500
• Polycom VVX501
• Polycom VVX600
• Polycom VVX601
• Cisco SPA525G
• Cisco SPA525G2
• Cisco SPA504G
• Cisco SPA508G
• Cisco SPA509G
• Cisco SPA514G
• Cisco 7841 
• Cisco 8861
•  Yealink T42S
•  Yealink T46S

**Yealink T42S and T46S have the ability to have sidecars, and add multiple virtual contact pages. However, RingCentral does not support Multi-page Presence. Presence settings will show up on the first page only.

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