03/19/19 18:46 PM  

Provisioning | Assign an existing device to an existing extension

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SummaryThis article describes the steps to assign your existing device to an existing extension.


Provisioning | Assign an existing device to an existing extension

2. Under Admin Portal, click Users > User list.

3 .Under Users With Extensions, click the name of the User that you want to modify.

Users with Extension - Select User
4. Go to Phones & Numbers, and then select Phones. Click Add Phone.

5. Select the Location of your device, and then click Next.

Select Location

NOTE: For instructions on how to add a Desk phone that will be used in an International location, go to Adding a RingCentral Global Office Number through the Online Account.
6. Select Other Phones, and then click on Existing Phone
You will see a pop-up with a note: Select this option if you have your own unlocked SIP compatible device you'd like to use.
Click Add to Cart

Other Phones - Select Phone

7. Specify the number of Phone Number / DigitalLine  under QTY, and then click Next.

8. You will be given 2 options for your Existing device's number. 

a. Use an Existing Number from your account - You can select any non-Toll-Free number assigned to either your Company Auto-Receptionist, or Special Extensions on your account. A Special Extension can either be a Message-Only Extension or an Announcement-Only Extension.

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b. Purchase a New Number for your account - You can purchase a Phone number to be assigned as a DigitalLine to your Existing device. 

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9. Select the device where you want to assign the number by ticking the box next to it, and then click Assign to Selected.

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10. The Phone number assigned to the Existing phone is shown. Click Next.

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11. Select the Emergency Address that will be assigned to the phone.
• If you have set an Emergency Address for a device before, you can select it from the drop-down menu.
• If the Emergency Address for this device you are adding is different from a previously set Emergency Address, click New.

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When you select New, the page will redirect to a window where you can Add new Emergency Address.
Fill out the Emergency Calling Address form.
Make sure you read the terms and conditions, then tick the checkbox to Accept the Terms, and then click I Accept.
NOTE: Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.
IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada, 999/112 in the United Kingdom, and such other Emergency Call Services as applicable in other countries) from this RingCentral Desk phone. Be sure to update this address anytime you change the location where you use this RingCentral Desk phone.

E911 form

12. Select the device where the Emergency Address will be applied, and then click on Assign to Selected.

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13. Click Next.

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14. Select the Shipping Address. There is no phone to be shipped since you already have an Existing phone for the DigitalLine. We only need to do this as part of the needed steps.

You can select a Shipping Address from the drop-down list. You can also add a New Shipping Address by clicking on New.
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If you click New to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address so you can use it in the future, and then click Add.

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15. Select the Existing Device, and then click Create Shipping Group.

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16. Click Next.

17. Tick the checkbox to acknowledge and accept the charges for the Phone number / DigitalLine, and the click Next.

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NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.  

18. Click Done.
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