Why is there no video or phone icon on the RingCentral App (Glip)
The following scenarios show why the video or phone icons do not appear on the app.
Scenario 1: No Video icon
The video icon is not present:
• if the RingCentral App user has the Glip Freemium account and has no RingCentral DigitalLine.
• when the Glip Freemium account's 500 minutes, which is shared to the entire company, has been used up.
NOTE: The 500 minutes allotted is good for the entire duration of the free service plan and does not renew once used up.
Scenario 2: No Phone icon
The phone icon does not appear if:
• the user has no RingCentral DigitalLine.
• the RingCentral App profile has been registered without the extension number and DigitalLine.
NOTE: Check the Edit Profile page.
Scenario 3: Has Video icon, but does not have the Phone icon
This happens when the RingCentral App user is a co-worker with a RingCentral user extension but has no DigitalLine.
NOTE: The user needs to have a DigitalLine in order to have a phone icon.
Scenario 4: No Video Nor Phone icons
The video and phone icons do not appear if the app user is a co-worker but has no RingCentral user extension.
RingCentral App (Glip) - Plans overview
RingCentral App (Glip) - Telephony Overview
RingCentral App (Glip) - Frequently Asked Questions