10/20/18 01:23 AM  

RingCentral Phone Mobile - App only works when active and not on background

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SummaryRingCentral Phone for Mobile users on Android may experience issues where the app stops working and goes on standby or timeout mode. This is due to Android Battery optimization mode (AKA Doze mode). A new feature on Android 6.0 (Marshmallow), battery optimization will cause the RingCentral Phone for Mobile to go on standby mode and prevent you from getting phone calls or message notifications when the app is only running on background.

This article will guide you on switching off battery optimization on RingCentral Phone for Mobile on devices with android version 6.0 (Marshmallow).

App only works when active and not on background

This solution will work for issues such as: 
• App stops working suddenly.
• App cannot receive inbound call until keep mobile app foreground.
• App cannot receive notifications when put app into background for a while.

NOTE: If your device has a different interface, you may check your device manual or website for steps on switching off android battery optimization (doze mode) off.

1. Go to Settings.


2. Tap Battery.

User-added image

3. On the Battery screen, Tap the kebab icon to view options.


4. Tap Battery optimization.


5. Set the dropdown to All apps. Scroll down and tap "RC Phone".


6. Select Don't optimize then tap Done.


7. On the Battery optimization screen, set the dropdown to Not optimized. RingCentral Phone for mobile (listed as RC Phone) should appear on this list.

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