09/11/18 20:01 PM  

RingCentral Phone - Call Park | Sending a call to a Park Location

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SummaryUsing Call Park to transfer a call to a public or private park location.
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Call Park - Sending a call to a Park Location

You may place a call on hold and send it to a Park Location so any User in your account can pick it up by dialing the extension where the call is parked.

Park Location Options: 

Private Park Location - This feature is available to Users who signed up for RingCentral Office Unlimited, and RingCentral Office Standard, Premium and Ultimate plan.

Public Park Location - This feature is available to all RingCentral Office and Professional plans.

IMPORTANT: If a Private Park Location is set up on your account, you will have 2 Park Location options. If your account does not have a Private Park Location, the call will be sent to a Public Park Location. For more information on how to set up a Private Park Location, go to Setting up and Using Park Locations

Private Park Location  

A Private Park Location is an extension on your account where assigned Users can send and retrieve parked calls. Only the Users assigned to a Park Location Group will be able to send and receive calls from it. Administrators can assign and remove a User from a Park Location Group.

NOTE: In order for you to have the option to select the Park Location extension when using the Call Park feature, you must first add the Park Location's extension to the HUD list. If there is no Park Location extension in your HUD list, clicking on Call Park will always send your call to the Public Park Location. For more information, go to Call Park feature for the RingCentral desktop app.

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Public Park Location 

When you choose to send a call to a Public Park Location, the extension where the call is announced is shown in the pop-up window, and is announced through your RingCentral desktop app. The Call Park location will be shown and announced repeatedly until you click Ok.
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