03/22/19 02:57 AM  

RingCentral Phone - Troubleshoot High CPU Usage on VDI

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SummaryThis article contains troubleshooting tips on addressing high CPU usage on VDIs when the RingCentral Phone is used.

How do I troubleshoot high CPU usage on Virtual Desktop Infrastructure (VDI)

• Verify that the VMware Tool is installed on every virtual machine on the host. 

 • Compare the CPU usage value of a virtual machine with the CPU usage of other virtual machines on the host or in the resource pool. The stacked bar chart on the host's Virtual Machine view shows the CPU usage for all virtual machines on the host. 

 • Determine whether the high ready time for the virtual machine resulted from its CPU usage time reaching the CPU limit setting. If so, increase the CPU limit on the virtual machine. 

 • Increase the CPU shares to give the virtual machine more opportunities to run. The total ready time on the host might remain at the same level if the host system is constrained by CPU. If the host ready time does not decrease, then set the CPU reservations for high-priority virtual machines to guarantee that they receive the required CPU cycles. 

 • Increase the amount of memory allocated to the virtual machine. This action decreases disk and or network activity for applications that cache. This might lower disk I/O and reduce the need for the host to virtualize the hardware. Virtual machines with smaller resource allocations generally accumulate more CPU ready time. 

 • Reduce the number of virtual CPUs on a virtual machine to only the number required to execute the workload. For example, a single-threaded application on a four-way virtual machine only benefits from a single vCPU. But the hypervisor's maintenance of the three idle vCPUs takes CPU cycles that could be used for other work. 

 • If the host is not already in a DRS cluster, add it to one. If the host is in a DRS cluster, increase the number of hosts and migrate one or more virtual machines onto the new host. 

 • Upgrade the physical CPUs or cores on the host if necessary. 

 • Use the newest version of hypervisor software, and enable CPU-saving features such as TCP Segmentation Offload, large memory pages, and jumbo frames. 


See Also

RingCentral Phone - Desktop | Purge Data Automatically 
RingCentral Phone - Troubleshooting - Manual Reconnect

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