04/03/19 21:10 PM  

Phones and Devices - Adding an Unassigned Phone | RingCentral

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SummaryAdd an unassigned phone

Adding an unassigned phone


An Unassigned phone is an IP phone in your account that is not yet activated or assigned to a User. Unassigned phones do not have a monthly service cost until they are associated with a DigitalLine.

RingCentral allows you to add or order phones in advance or keep existing phones until they need to be re-assigned to active users in the future. In other words, an unassigned phone is a reserved phone in your account's stockpile.

1. Log in as an Administrator to your RingCentral Online account.

2. Under Phone System, click Phones & Devices.

phone systems - phones and devices


3. Click Unassigned.

Click Unassigned.


4. Click Add Device.

Click Add Device.


5. Select Domestic, then click Next.

NOTE: For instructions on how to add a Desk phone that will be used in an International location, go to Adding a RingCentral Global Office Number through the Online Account.

Select Domestic, then click Next.


6. Select a device. Click Add to Cart once selected, and then click Next.

User-added image


7. Select your preferred Shipping Address or click New to add a new address. Select your Shipping Option, 
select your device, and then click Create Shipping Group.

buy unassigned phone - shipping

NOTE: If you click New to add a new Shipping Address, the page will redirect to a window where you can add a new Shipping Address. You can click Save address so you can use it in the future, and then click Add.

add shipping address


8. Click Next to proceed.

9. Review your order and charges, then tick the acknowledgement box to confirm your order. Click Next.

NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.  

User-added image


10. You will see the Order Confirmation page where you can Print a copy of your order transaction. Click Done

NOTE: The Unassigned phone that you ordered will be added to the Unassigned tab under Phones & Devices. Check the Shipping Status of your Ordered Phones later on.


See Also:

Phones and Devices - Unassigned Phones | Setup and Assign to a User 
Phones and Devices - Delete Unassigned Phone

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