RingCentral App - Left Pane
All of your active conversations is listed on the Left Pane. One-on-one conversations (i.e., you and one other person) or conversations with multiple people will be listed in the People section. Conversations with a Team or Group will be listed respectively. Any time a new message is posted to any conversation will immediately pop on top of the list and the number of unread messages will be displayed to the right. Once you click on the conversation, the unread message indicator will be cleared.
NOTE: When a Team, People or Group will be listed as a favorite, new conversations will not be on top of the list. Hierarchy will depend on how you arrange your Favorites list. See RingCentral App - Add to Favorites to learn more.
Messages on the Left Pane can be shown as Separate People, Group, and Team conversations; Combine People and Groups, but keep Team separate; or Combine all conversations under Messages. If you select Combine all conversations under Messages, a Messages button will appear on the Left Pane. See RingCentral App - Configure User Preferences to learn more.
Other things you can do on the Left Pane
• Click the Plus (+) button beside the section will allow you to create new Teams or Groups or create new one-on-one messages.
• Reorder the sections in the Left Pane as you see fit. Just click on the section, and then drag and drop to whichever order you want to place it.
• Collapse or expand views of Groups and Favorites.
• Click on the More (ellipsis) button to set preferences on each Team, People, or Group by clicking on the gear icon. If you would like to configure general preferences for your RingCentral App, click on your Profile Picture,and then select Preferences. See RingCentral App - Configure User Preferences to learn more.
RingCentral App - Conversation Stream Overview