01/16/19 21:57 PM  

Analytics Portal - Generate Queues Report | RingCentral

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SummaryThe Queues Report (previously called Queues Activity Report) summarizes call queue activity and volume for historical activity. This report presents data regarding the ratio of calls versus missed calls, call wait times, and averate talk time on a call. It can be accessed from the RingCentral Online account > Analytics > Performance Reports.

How to Generate a Queues Report

The Queues Report is previously called the Queue Activity Report (from Historical Reports). This can be generated from the Analytics Portal > Performance Reports section.

IMPORTANT: All current Historical Report subscriptions will be automatically paused. In order to continue to receive reporting subscriptions, Users will need to enable subscriptions in the Analytics Portal. 

1. Log in as an Account administrator to the RingCentral Online Account.

2. Go to Admin Portal > Analytics > Performance Reports

3. Click the Calendar to set the date. You can select preset time periods or select Custom Ranges. Click Done to set.

Click Calendar

4. Click Queues.

5. Set the filters for Queues, Call Type, and Call Length, as needed. 

6. Click Select KPIs, then select the preferred KPIs from the list. Click Done.

Data will be shown under the Trend and Queues sections once set.

TIP: Click Show KPIs description to learn more information about each metric on the list.

7. Download or Save your report. 

Download - Save Performance Report


• Reports can be downloaded in PDF or Excel formats.

• When saving a report, you can enter a new name or overwrite the report using the same name. Saved reports can be accessed from the left pane by clicking Performance Reports.

Performance Reports list

• You can also Subscribe to reports. See Analytics Portal - Create Subscriptions | RingCentral for more information.

Other Reports you can generate

You can also create the following reports from the Analytics Portal:

• Users Report
• Calls Report 
• Company Numbers Report 
• Device Status Report

See Also

Reports - Live Reports - Overview | RingCentral 
RingCentral Meetings - Dashboard Overview 
Reports - Quality of Service (QoS) - Overview | RingCentral

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