Using Shared Lines
In this scenario, a local hardware store offers a toll-free number for all incoming calls which is assigned to a group of 8 phones on a shared line group. All phones on the group must be supported by the Shared Lines Feature.
• Customer calls this toll-free number, all 8 phones ring.
• An available cashier answers the call in line #3. The customer wants to check out the availability of a certain lawn mower.
• The cashier then places the call on hold and informs the colleague who is in charge of the gardening section.
• The colleague picks up the call on line #3 and assists the customer immediately.
Shared Lines - Add Shared Lines Group
Shared Lines - Group Settings
Shared Lines - System Requirements