09/25/20 22:02 PM  

Set Up Single Sign-On (SSO) on the RingCentral Online Account

« Go Back


SummaryThis article provides instructions on how to set up Single Sign-On on the RingCentral Online account. This allows employees in a company to access all the company applications with one set of credentials.

Follow the steps below to set up SSO for the first time:

  1. Log in to your RingCentral online account as administrator
  2. Click on More > Security and Compliance then select Single Sign-on
  3. Under SSO Configuration, select either to set up SSO by yourself or by contacting Customer Support

Set up SSO by yourself

User-added image

NOTE: If the IDP (Identity provider) entity ID is used by multiple accounts, you will not be able to set up SSO by self-serve. If we find that this IDP has already been assigned to another account, you will need to contact RingCentral Support for manual configuration.

  1. Click Set Up under Upload identity provider metadata file and certificate.
  2. Under Upload IDP metadata, click drop down and select either Upload with file or URL. To upload with a file, click Browse, select a file, and click Open. To upload with URL, paste the URL and click Import.
  3. Select email attributes you want to use within your metadata from the drop down list under Map Email Attribute to. If the email attribute is not recognized, type out the name of the attribute by clicking Custom in drop-down.
  4. Under Certificate Management, click Upload to upload certificate and set the primary one.
  5. Click Save when done.
  6. Download the Service Provider metadata and import it into your IDP server to complete the configuration on your IDP side.
  7. Tick Enable SSO Service checkbox, then click Save.

Contact Customer Support

User-added image

Click View Detail under Contact Customer Support. The Contact Support to Enable SSO window will then pop up with the following instructions:

  1. Prepare IDP SAML 2.0 medadata. - This section shows sample SAML metadata and the SAML Reference for guidance. Export the SAML 2.0 metadata details from an Identity Provider (IDP), like PingFederate, Okta, or a homegrown IDP.
  2. Contact RingCentral Customer Support - Contact RingCentral Customer Support > request Single Sign-on set up assistance. Support staff will ask for the exported SAML 2.0 metadata file and answer your Single Sign-on questions.
  3. Import SAML 2.0 Service Provider (SP) metadata - You will receive an email from RingCentral Customer Support containing SAML 2.0 SP metadata. You need to import this data into your Federation Server.
  4. Enable SSO Integration
TitleSet Up Single Sign-On (SSO) on the RingCentral Online Account
URL Name1149
Was this information helpful?

Tell us why and what can we do to improve this information