03/21/19 19:43 PM  

Fax - Send Fax on the RingCentral Phone app

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SummarySend faxes on the RingCentral Phone app by following the steps on this article.


Fax - Send Fax on the RingCentral Phone app


The RingCentral Phone has a Fax feature that allows you to send and receive faxes. This feature is available to all RingCentral Users. Follow the steps below to send a fax using the RingCentral Phone.  

1. Log in to your RingCentral Phone.

2. Click the FaxOut icon to compose a new fax message.

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3. If you have your files folder open, you can drag the file to the box provided for the attachments. You can also click the Scan icon User-added image and proceed to scan the document using the device source you selected or manually attach a document from your computer using the attach icon User-added image. The maximum fax size is 20 MB.

NOTE: To learn more about the Scan-to-Fax feature, go to Scan to Fax via the RingCentral Phone.

To prevent fax attachment issues,  
• Ensure that the attachment does not exceed 200 pages.
• Ensure that the total size of attached files do not exceed 20 MB.

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4. Fill out the fields provided for your Fax message.

IMPORTANT: When sending a fax to multiple recipients, the same Details (Name, Company & Note) will display on the Cover Page of the fax. If you want the Cover Page to contain specific detail for each recipient, you will need to send the fax to your recipients one at a time. 

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1. Recipient's Fax Number (To:)

You can manually enter the recipient's Fax number, or you can select from your list of Personal Contacts by clicking on the plus User-added image icon.

If you want to send the fax to multiple recipients (up to 50), you can enter a space between the fax numbers.

If you want to send a fax to send a fax to multiple recipients (50 and above), you will need to enable Fax Broadcasting on your account. For more information, go to Credit Card Authorization Form (CCAF).

2. Cover Page (Optional)

You can choose to include a Cover Page to your Fax message by selecting a Fax Cover Page Template from the Cover Page Selection. If you only want to send your documents without a Cover page, you can set this option to None

For more information, go to:

Fax - Set up Fax Cover Page | RingCentral Phone

Fax - Create a Custom Fax Cover Page | RingCentral Phone.

Recipient Details: 

3. Recipient's Name 
4. Recipient's Company 
5. Cover Page Note 

5. You can schedule your fax to be sent immediately or at a later time.

For steps on how to check the delivery status of your Fax Message go to, Sending Fax Messages - Checking Fax Status.

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1. Send now

To send your fax immediately, click Send now

To cancel a fax that has already been sent but not answered yet, go to your RingCentral Online account's Outbox Folder.

To know how to check the status of your fax, go to Checking the Status of a Fax Message.  You will also receive fax transmission results via email.

2. Send later

To send your fax at a later time, click Send later, and then choose the Date and Time when RingCentral will send the fax message. 

Once the Date and Time is set, click Schedule send

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NOTE: The fax message that you scheduled to be sent at a later time will be saved in your Outbox folder.

For steps on how to cancel a scheduled fax, scroll down or go to the Outbox Folder.


See Also:

Fax Troubleshooting Checklist and Frequently Asked Questions
Scan to Fax via the RingCentral Phone
Sending Fax Messages Using RingCentral Online Account
Sending and Forwarding Fax Messages Using the RingCentral mobile app
Sending a Fax through Box.com
Sending Faxes Using Email (Email-to-Fax)
Setting Up a Custom Fax Cover Page on the RingCentral Phone

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