The
Call Park feature allows a User to put a call on hold on a
Park Location and continue the conversation from another device.
NOTE: The steps below are used when parking a call on a public park location. For more details on using
private Park locations, go to
Call Park feature for the RingCentral Phone app.
Sample Scenario:
Sandy is currently speaking with a client on a desk phone. However, during the conversation, she needed to go to the other room to check some documents in her briefcase. Call Park can help her assign the call to the extension phone located on the other room, and continue the conversation with her client.
Below are the steps that she needs to do in order to park her current call to the other extension phone.
Step 1:
• While on a call, park the call by clicking the Park button.
Step 2:
• A notification appears to let you select a park location for the call.
• Select Public, then click Park.
Step 3:
• A notification appears with the park location of the call.
• Click Ok.
You can now hang up after parking the call.
Step 4:
• Pick up the call by dialing the park location from another extension.
• In this example, Sandy picks up the parked call by dialing *805 from the extension at the other room, and continues the conversation with her client.