05/22/19 18:59 PM  

RingCentral App - Teams and Groups Overview

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SummaryThis article provides information about the Teams and Groups in the RingCentral App. Teams have names and a member can come and go. On the other hand, Groups are more ad-hoc in nature than teams.


RingCentral App - Teams and Groups Overview


One-on-one conversations are an important part of your daily communication, but most work really gets done when collaborating with multiple people. Sometimes it's just an ad-hoc conversation among a few co-workers, which is called a group on RingCentral App, and sometimes it's with an entire project, department, etc., which is called a team on RingCentral App.




Teams have names and a member can come and go. When a member leaves the team, all of their posts remain, and when a new member joins the team, they have access to the entire chat history and all content. In other words, teams exist independent of their membership.

Once you get going on RingCentral App you'll find that the vast majority of your communication happens in the context of teams. Part of what makes RingCentral App special is that you can get everything done in your team conversations. No need to set up a project team on a chat service to handle your communication and then having to recreate that team in a project management tool, a calendar application, a file-sharing service, etc. With RingCentral App, you can easily do the following:

Create teams
Add members
Organize teams

The Teams page, accessed by clicking on Teams on the Left Pane, lists all of the teams in which you are a member, and allows you to create a new team or join a public team. Click on the name of a team to be taken to its conversation stream.

create teams

Start typing in the search box to narrow down the list of teams. Use the Show and Sort drop-downs to filter and sort the list of teams. One helpful filter is Teams I Created, which will show only the teams that you created.

NOTE:  "Team $companyname" is a special team that RingCentral App maintains for your company. For example, Acme's team would be called "Team Acme". As your co-workers are added, they are automatically added to this team. This is a great place for company-wide discussion. If your company doesn't use a private email domain, the "Team $companyname" won't be created until at least one other co-worker has been added to RingCentral App.



Groups are more ad-hoc in nature than teams. It is defined by its membership. For example, if you are talking to Dave and Lisa  and decide that Ian should be part of the conversation as well, you'll need to create a new group with Dave, Lisa and Ian and Ian will not be able to see the history of the conversation between Dave and Lisa (although if there are key items in that conversation that Ian needs to see, they can Share or Move them into the new group).

NOTE:  Groups and People has been combined for new users.

Click on the Groups link in the left pane to start an ad-hoc conversation among a number of people.

create group

Enter the names of the people you want to include in the conversation. As you start to type you'll be able to select from the list of names that appears. You can even add someone here by entering an email address.

When you click the Continue button you'll see the new conversation appear at the top of the Groups section in the left pane and you'll automatically be taken into that conversation.

NOTE: If you've previously had a conversation with this group of people, you'll simply be taken right back into that same conversation.

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