05/27/20 20:26 PM  

Set up Advanced Call Handling Rules for Shared Lines Groups | RingCentral

« Go Back

Article

 
SummaryThis article discusses how can Account administrator add and set up Advanced Call Handling rule for a Shared Lines group.
Details


The Shared Lines feature allows calls made to one phone number to be answered by up to 16 phones as a designated group. Multiple groups of shared lines can be set up. Answered calls can easily be handed off to other phones sharing the same phone number.
 

Advanced Settings


Multi-condition advanced call handling rules offer powerful call management capabilities using conditions based on date and/or time of the day, incoming caller ID, and called number. When a condition is met, the call gets forwarded to a phone number or set of phone numbers or gets routed to a voicemail.

The advanced call handling rule helps calls routed to the Shared Lines group 

IMPORTANT: Carefully test the call flows based on the rules set to ensure that calls will be handled as expected.
 

User-added image

 

How to Add and Set Up Advanced Call Handling for Shared Lines Group


1. Set a Name Rule.
2. Define a Condition.
3. Define a Call Handling Action.

 

Ranking
TitleSet up Advanced Call Handling Rules for Shared Lines Groups | RingCentral
URL Name8613
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information