The RingCentral Mobile app provides a means for Users to make a paging call to a group using the app's Contacts or Favorite Contacts directory. Any Paging Group created and properly configured can be paged by a User with just a few taps on the app. This feature is highly beneficial for businesses where mobile phones are commonly used as a primary communication tool for employees.
Use Case Scenario
A warehouse store deploys several roaming employees during its operating hours. The store uses a number of paging devices, however, the employees find it difficult to memorize certain key codes in order to reach a specific colleague, department or supervisor. Given a busy working environment, it would be inconvenient for a cashier to fiddle through a list of key codes in order to reach the supervisor. This enhancement increases work efficiency, enabling the employees to reach an individual or department by simply accessing the Favorite Contacts directory from their Mobile app, and by making a paging call with just a few taps on their mobile phone.
This feature is useful for shopping, retail, or department stores, where most employees are mobile. It highlights the following benefits:
• Convenience - Employees do not need to remember codes to page other employees.
• Effortless interdepartmental communications.
• Improves customer service.
• Minimizes time-to-resolution for customer inquiries.
How it Works
Making a paging call using your Mobile app can be done by accomplishing the following stages:
Stage 1: Creating and configuring a Paging group
Stage 2: Adding the Paging group as a Favorite
Stage 3: Making a Paging call
Create and configure a Paging group using your RingCentral Online account.
This step involves the following actions:
• Adding a Paging Only Group on your Online account.
• Selecting the devices that can receive paging calls.
• Selecting Users allowed to make paging calls.
• Provisioning a Paging Device.
Add the newly created Paging group as a Favorite on your RingCentral Mobile app.
NOTE: You can make paging calls by either accessing a Paging group from the Contacts directory. However, it will be more convenient to set it as a Favorite. That way, you can easily go to your Favorites Contacts directory and tap a button to page a group.
Launch the RingCentral mobile app on your iOS device.
Look for the Paging group you have previously created, then tap on it.
In this example, we will be setting the Paging group named Customer Service as a Favorite.
Tap the Favorite icon .
Once set as a favorite, the Paging group will have a blue star icon across its name.
Making a paging call can be done by tapping the speaker icon right beside the Paging group. Follow the steps below to learn how it can be done.
Launch the RingCentral Mobile app on your iOS device.
Change your Contacts view to Favorite Contacts. Switching to this view helps you find the Paging group easily.
NOTE: This step is best applicable if you have several contacts. Otherwise, you can simply look for the Paging group on your current Contacts view.
In the example below, you need to tap Company Directory, then select Favorite Contacts.
Tap the Speaker icon opposite the name of the Paging group that you need to page.
In this example, we will be making a Paging call to Customer Service.
A Paging call screen looks like the image shown below:
Adding and Removing Contacts from Favorites on your RingCentral mobile app
Placing a VoIP call on your RingCentral mobile app