11/30/18 21:25 PM  

RingCentral Phone - Desktop | Purge Data Automatically

« Go Back


SummaryPersisting issues when using the RingCentral Phone application can be resolved by purging the data associated with the application which can be done manually or automatically. This article demonstrates how you can purge data automatically on the RingCentral Phone for Desktop.

How to Purge Data Automatically on RingCentral Phone for Desktop

You may experience having problems when you use the RingCentral Phone for Desktop. One issue is when you cannot see new messages on the app. The most common cause of this issue is when the app-data folder is full.

When you experience having problems with the RingCentral Phone application on your computer, you may need to perform some troubleshooting steps to resolve the issue. Most issues can be resolved by:

• logging out of your RingCentral Phone account, then logging back in
• rebooting the computer
deauthorizing the RingCentral Phone on the Online account

If the issue persists after completing these steps, it may be necessary to purge the data associated with the RingCentral Phone for Desktop. Purging data can be done automatically on the app.

1. Click the Settings button.

Click Settings

2. Go to Support > Technical Support, then click Purge data.

Support tab - Purge data

3.  Click Erase.

Purge data - erase button

4. Restart your computer.

5. Log back in to the RingCentral Phone app.

NOTE: If the issue is unresolved, you may need to purge the data manually. 

Purge data manually on Windows
Purge data manually on Mac


Was this information helpful?

Tell us why and what can we do to improve this information