04/11/19 16:42 PM  

Fax - Scan-to-Fax | RingCentral Phone (Windows)

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SummaryThis article contains steps for sending a fax message straight from your scanner. Scan-to-Fax is a RingCentral Phone feature that lets you attach a scanned document directly from your scanner or multi-function device, then send it as a fax message.
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Scan-to-Fax - RingCentral Phone

Scan-to-Fax is a RingCentral Phone feature that allows you to directly attach a scanned document from your scanner or Multi-Function device, then send it as a fax message.

Click on links below to learn more.

How it works
Setting the Scanner on the RingCentral Phone
Using the Scan to Fax feature


How it works

The RingCentral Desktop app automatically detects any WIA-compliant device connected to the computer. Once detected, you can start using the scan option to scan and attach a document to your fax. 

IMPORTANT: This feature is currently supported on Windows computers only.


Setting the Scanner on the RingCentral Phone

1. Log in to your RingCentral Phone (Desktop).

2. Click the gear icon User-added image to open settings. 

3. Click Messaging.

If you have multiple devices connected to your network or computer, select the correct scanner (WIA device) on the drop-down list.

User-added image


Using the Scan to Fax feature

1. Click the FaxOut icon User-added image at the bottom of the app to compose a new fax message.

2. Click the Scan icon User-added image, then proceed to scan the document using the device source you selected.

The scanner should be powered-on and properly connected to your computer for the RingCentral Desktop app to detect and recognize it. Ensure that the scanner's driver and software are installed. Refer to your device's product guide for more information. 

To prevent fax attachment issues,  

• The attachment should not exceed 200 pages.
• The total size of attached files should not exceed 20 MB (maximum fax size).

3. Fill out the fields provided for your Fax message.

• Recipient's Fax Number (To:) - Manually enter the recipient's Fax number or select from your list of Personal contacts by clicking the plus icon. Enter a space between the fax numbers if you prefer to send the fax to multiple recipients (up to 50).

Fax Broadcasting needs to be enabled if you need to send a fax to 50 recipients (or more). See Fax Broadcasting Overview for more information. When sending to multiple recipients, the same Details (Name, Company & Note) will display on the Cover Page of the fax. If you want the Cover Page to contain specific detail for each recipient, you will need to send the fax to your recipients one at a time. 

• Cover Page (Optional) - Choose a Fax Cover Page from a range of templates selection. Set this option to None if you prefer to send a fax without a Cover Page. See Fax - Set up Fax Cover Page | RingCentral Phone for more information.

• Recipient Details - Enter the Name, Company, and Cover Page Note in this section. This information is sent to all if you are sending to multiple recipients. If you want the Cover Page to contain specific details for each recipient, you will need to send the fax to your recipients one at a time. 

4. You can schedule your fax to be sent immediately or at a later time.

Send now - select this option to send the fax immediately. To cancel a fax that has already been sent but not answered yet, go to your RingCentral Online account's Outbox Folder.

Send later - choose this option to send the fax at a later time. Select the date and time when it should be sent, then click Schedule send. Scheduled faxes are saved in the Outbox folder.

User-added image

NOTE: To check the status of your sent faxes, go to Fax - Check Status of Sent Faxes.


See Also:

Fax Troubleshooting Checklist
Fax - Send Fax on the RingCentral Phone app 
Fax - Send fax through your RingCentral online account
Sending Fax Messages Using RingCentral mobile app
Sending a Fax through Box.com
Fax - Sending Faxes Using Email (Email-to-Fax)


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