03/20/19 18:04 PM  

Presence - Select users to display on phone - Admin | RingCentral

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SummaryAfter a Call Monitoring group is created and configured, the Administrator must configure the Presence settings of the users who will monitor others' calls to display the names of the users to be monitored.


Presence - Select users to display on phone


1. Using your Administrator credentials, Log into your RingCentral Online account

2. Go to Users > User list > Users With Extensions

3. Click the name of the user or extension who will be monitoring other users' calls.

4. Go to Phones & Numbers > Phones > Presence.

5. Under Appearance, select the users you would like to display on the desk phone and softphone by clicking on Select a User. You may click Preview on my phones to test how the users will appear on the phone.

6. Click Save

NOTE: A pop-up will appear notifying you that the phone assigned to the user will restart to reflect these changes. Click Yes. The Presence settings apply on the RingCentral Phone Desktop and all desk phones associated with the extension. Check the list of Presence-capable phones for more information.


Related Articles

Call Monitoring Overview
Setting Up Call Monitoring
Presence Overview
Presence Frequently Asked Questions
Presence - Allow monitoring on a Users extension

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