01/25/19 20:15 PM  

Presence - Allow monitoring on a Users extension - Admin | RingCentral

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SummaryAfter setting up Call Monitoring, the Administrator must allow others to see the Presence status of users who will be monitored.

Presence - Allow monitoring on a Users extension

1. Using your Administrator credentials, log into your RingCentral Online account

2. Go to Users > User list > Users With Extensions

3. Click the name of the extension or user who will be monitored.

4. Go to Phones & Numbers > Phones > Presence.

5. Under Permissions, enable Allow other users to see my Presence status by clicking the On radio button, then click Save

OPTIONAL: Under Select users permitted to answer my calls, you can select and allow users to pick up your incoming calls when you are unavailable, then click Save

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