11/18/19 11:35 AM  

Number Porting - Transfer your International Number to RingCentral

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SummaryNumber Porting or Number Transfer is a process that allows your number from your previous provider to be transferred to RingCentral. Submitting a Number Transfer Request for non-RingCentral phone numbers can be done through your online account. Follow the steps below to guide you in initiating the Number Transfer process for your International Number.
Details

 

Transfer your International Number to RingCentral

Prepare these requirements before submitting Toll-Free numbers for number porting/transfer: Requirements for Number Porting.


1. Log in to the online account as Administrator.

2. Go to Phone System > Phone Numbers > Transferred and Vanity. Click Transfer Numbers.

For Fax accounts, go to Settings Company Numbers > Transferred and Vanity. Click Transfer Numbers.

3. Click International Number.

4. Select the Country and Number Type. Depending on the country, you have the option to transfer either a geographic number or a toll-free number.

5. Choose your Current Courier. Provide your Current Service Provider Name, Current Service Provider Address (optional).

6. Pre-Check
The Pre-Check window has preliminary questions which you need to answer with either a Yes or No. Click Next to proceed.

7. Enter Numbers
Enter your Billing Telephone Number (Main number of the account with your current provider), then click Check. In this step, you have to enter the numbers you would like to transfer, and then click Next

You have the following options:

• If you only want to transfer your Billing Telephone Number

• Tick I want to transfer my Billing Telephone Number
• Leave the box blank


• If you only want to transfer numbers associated with your Billing Telephone Number

• Enter the numbers separated by commas or semicolons in the box provided.


• If you want to transfer both your Billing Telephone Number and numbers associated with it

• Tick I want to transfer my Billing Telephone Number
• Enter the associated numbers separated by commas or semicolons in the box provided
• Do not include your Billing Telephone Number in the box
 

IMPORTANT: The following condition must be met if you are porting multiple local numbers:

1. Number(s) must be with the same service provider.
2. Number(s) must be on the same location



8. Mapping the Temporary Number
• Click Select Temporary Number to match the number you are transferring with an existing number. Once the number is ported the temporary number will be replaced.
• If you want to add the transferred number as an additional number to your account, skip this and click Next.

9. Account Confirmation
Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider. For corrections, click the Back button. Otherwise, click Next.

 Type of Account - State if Business or Residential

 Name on Account - Enter the name of the person authorized to make changes to the account.

 Company Name - Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.

 Service Address - Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.

 Your Contact Phone Number - Enter a number where we can call you if there is a problem with the port request.

 Account Number / Business Registration Unit- Enter the Account Number where the number you are transferring is associated with. Tick the box next to it if the number you are requesting to transfer is a mobile number. 

 VAT/CIF/Siret/Rio Number - Different countries might have different tax types and number formats. For example, in Spain, Portugal please provide CIF (Certificado de Identificación Fiscal) or NIF (Número de Identificación Fiscal); VAT number in Netherlands and Belgium; Siret or Rio number in France.

 Migration Code - In some countries such as Italy, you need to obtain a migration code from your current supplier before request porting number. If you don't know it's required or not, you can leave it empty.

IMPORTANT: Please check the information you provided. It must match the information on the latest bill from the phone company from which you are transferring your toll-free number. Incorrect information will result in a drastic delay and/or rejection of your number port.

10. Send Emails to
Please enter your email address below to receive all number porting notification emails. It is optional, and if you leave it empty, all notification emails will be sent to the system admin user.

11. Thank you! We will now process your transfer request.
Transferring typically takes between 30-60 days (but occasionally longer), and depends on your current telephone service provider.
Do not place an order to disconnect your service with your current telephone service provider until the number transfer completes.
We will notify you and help you resubmit your order if your current telephone service provider denies the transfer. Otherwise, we will send you an email notification once the process is complete or when your current telephone service provider updates us with more information.



Related Articles:
Number Porting - Transfer your Local US Number to RingCentral
Number Porting - Transfer your Toll-Free Number to RingCentral
Number Porting - Transfer your Canadian Number to RingCentral

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TitleNumber Porting - Transfer your International Number to RingCentral
URL NameNumber-Porting-International-Number-to-RingCentral
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