This document aims to assist you in getting started with your RingCentral account and product. The links provided below will take you to documentation that will help you understand how the product works, and how to customize your settings.
Know the User Settings
Watch this video for a quick overview of the RingCentral interface:
[Video] Interface Overview
The video talks about the different custom settings in your RingCentral system.
Configuring Your Extension
Users Overview - A summary of user settings and how to configure them: Record user name, contact details, user hours, change password, and regional settings. Call Handling & Forwarding Overview - Shows how to configure an extension's call handling and forwarding rules. Screening, Greeting & Hold Music Overview - Shows how to configure user greetings, audio while connecting the call, and hold music. Customizing a User's Voicemail Greetings - Shows how to set up a user's voicemail greeting. Changing the Notification Settings of your Extension - Shows how to configure a user's notification settings via email or SMS Logging in to your RingCentral Online Account - Shows users how to log in to their RingCentral online account Using Your Desk Phone
Desk Phones Frequently Asked Questions - A list of FAQs about recommended IP Phones, how to set up desk phones, and how to use basic functions Transferring calls on Polycom and Cisco Deskphones - Summary of how to transfer active calls to another number using Polycom and Cisco phones. RingCentral Phones Function Keys: * and # Codes - A list of touch tone commands and function keys to access RingCentral features. RingCentral Recommended Desk Phones - A list of recommended deskphones and wireless phones. Click the Learn More link of a specific phone model to learn more about its features, and to download the datasheet. Downloadable User Guides to Basic Features
User QuickStart Guide – Learn how to use Desk phones, mobile/desktop applications, meetings and GLIP by RingCentral. RingCentral Office User Guide – This Guide will help users set up and access RingCentral major features. RingCentral for Desktop User Guide – Learn how to use the RingCentral Desktop app that turns your PC or Mac computer into an all-in-one communication hub. RingCentral Mobile App Guide - Learn how to use Mobile App as an extension to your phone RingCentral Meetings User Guide – Learn how to use RingCentral Meetings, an application that gives you the power to share as part of your complete business communication solution. Where to Get Help